Once your GP has decided you need to be referred to a hospital/consultant, the way you book your appointment will depend on your local area and GP surgery however your options are likely to include:
1. Your GP, or other practice staff, will book your appointment for you.
2. You can contact the NHS Telephone Appointments line on 0845 608 8888 with your Unique Booking Reference Number (UBRN), which is given to you by your GP.
3. Using the Internet, you can book online yourself with your UBRN. Patients will be treated within a 13-week referral-to-treatment pathway. For those that don’t speak English, translator services are provided by the NHS and will be arranged on your behalf by your chosen BMI hospital.
Once you have selected your hospital and suitable appointment details, you will receive a letter from BMI Healthcare confirming the details. A copy will also be sent to your GP.
The letter will provide details of where you need to go for your appointment, and any instructions you may need to follow in preparation of your appointment.
Yes. Some outpatient appointments and some admissions can take place at the weekend. Times will vary depending on the type of treatment you are having. If you want to have a weekend appointment, we are more likely to meet your wishes if you can be flexible about the location.
Yes. A letter will be sent to your GP, detailing the treatment you have received and the intended follow up plans. Additional details will be provided where these are considered helpful. You will receive a copy of this letter when you are discharged.
If there is a problem, we want to do our best to put things right while you are with us, so please let a staff member know immediately. If you would like to speak to someone in higher authority, please ask for the Patient Liaison Officer, Department Manager, the Director of Nursing or the Executive Director.
We have a formal staged procedure for dealing with complaints. Our intention is that matters are resolved to your satisfaction by the Executive Director. However, if you are not satisfied, you are invited to write to the Choose and Book Programme Manager at chooseandbook@bmihealthcare.co.uk If you remain dissatisfied after these two stages have been completed, our Referral Management Centre will give you details of how to contact the Independent Sector Complaints Adjudication Service for an independent review.
